Shipping & Delivery Policy

Last Updated: August 6, 2026

Thank you for shopping with AeroVanta. This Shipping & Delivery Policy explains our order processing, shipping charges, estimated delivery times, tracking procedures, address requirements, split shipments, delivery issues, and international shipping terms.

This policy applies to orders placed directly through https://aerovanta.us.

Delivery availability, shipping methods, and estimated delivery dates may vary according to the product, destination, fulfillment location, carrier capacity, and other circumstances disclosed during checkout.

Nothing in this policy limits any rights or remedies that cannot lawfully be excluded or restricted under applicable consumer protection law.

Order Processing

Orders are generally processed within 1–3 business days after payment and order verification.

Processing may require up to five business days during:

• Weekends or public holiday periods
• Peak shopping seasons
• High-demand periods
• Inventory verification
• Payment or fraud-prevention review
• Address verification
• Supplier or fulfillment delays
• Orders containing multiple or oversized products

Business days are Monday through Friday, excluding applicable public holidays.

Order processing time is separate from carrier transit time. An estimated delivery period begins after the order has been processed and accepted by the shipping carrier unless otherwise stated during checkout.

Order Confirmation

After placing an order, you should receive an order confirmation email containing the order details.

An order confirmation acknowledges that we received your order. It does not necessarily confirm that:

• Payment verification has been completed
• Inventory has been allocated
• The order has entered fulfillment
• The order has been shipped
• Every item in the order can be fulfilled

If an item becomes unavailable or an order cannot be fulfilled, we may contact you regarding cancellation, an available alternative, or a refund in accordance with applicable law. We will not substitute a materially different product without your consent.

Please review your confirmation email promptly and contact us if any information appears incorrect.

Shipping Fee

Our standard shipping fee is:

Flat Shipping Fee: $6.90 per order

The applicable shipping charge will be displayed at checkout before payment is completed.

When an order is shipped in multiple packages, AeroVanta will not charge an additional standard shipping fee solely because the order was divided into separate shipments.

The $6.90 shipping fee does not include customs duties, import taxes, brokerage fees, remote-area surcharges disclosed at checkout, or other government-imposed charges that may apply to an international order.

Once an order has been shipped, the original shipping fee is generally non-refundable unless:

• The order is returned because of a verified AeroVanta error
• The product is verified as damaged, defective, or incorrectly supplied
• The entire order is cancelled because it cannot be shipped
• A refund of the shipping charge is required by applicable law
• Our Return & Refund Policy expressly provides otherwise

Estimated Delivery Times

Estimated delivery times after carrier acceptance are generally:

United States: 5–10 business days
International Destinations: 10–20 business days

These periods are estimates rather than guaranteed delivery commitments unless AeroVanta expressly states otherwise in writing.

Estimated transit times may vary because of:

• Carrier congestion or operational delays
• Weather or natural disasters
• Customs inspection or clearance
• Public holidays
• Seasonal shipping volume
• Remote or limited-access destinations
• Incorrect or incomplete address information
• Transportation disruptions
• Security inspections
• Labor disputes
• Events beyond reasonable control

The estimated delivery date displayed during checkout, in an order confirmation, or through carrier tracking may change as additional shipping information becomes available.

Time-Sensitive Travel Plans

AeroVanta sells luggage, travel bags, packing organizers, travel comfort accessories, and other products that customers may purchase for an upcoming trip.

Customers should allow sufficient time for order processing and unexpected carrier delays. AeroVanta does not guarantee delivery before a flight, cruise, hotel reservation, vacation, business trip, event, or other personal deadline unless a guaranteed delivery service has been expressly offered and purchased.

We are not responsible for missed travel plans, replacement purchases, reservation costs, transportation costs, or other consequential expenses resulting from a delivery delay, to the maximum extent permitted by law.

This limitation does not affect remedies that cannot legally be excluded.

Shipping Confirmation and Tracking

When available, tracking information will be sent to the email address provided with the order after the shipment has been prepared or transferred to the carrier.

Tracking information may initially display:

• Label created
• Shipment information received
• Pre-shipment
• Pending acceptance
• No tracking events available

Carrier systems may require several business days to activate or update tracking information. A shipping confirmation or tracking number does not necessarily mean that the carrier has already recorded its first physical scan.

If tracking has not updated within five business days after the shipping confirmation, contact us at micvsoalbhalep@gmail.com.

Tracking information is supplied by the carrier. AeroVanta does not control the timing or accuracy of carrier scans, routing updates, estimated delivery dates, or delivery-status messages.

Shipping Carriers

Depending on the destination, product, package size, fulfillment location, and service availability, orders may be shipped through carriers such as:

• USPS
• UPS
• FedEx
• DHL
• Regional carriers
• International postal or logistics providers
• Last-mile delivery partners

This list is illustrative and not exhaustive.

Carrier selection is made according to fulfillment and delivery requirements. Customers cannot select or require a particular carrier unless that option is expressly available during checkout.

A package may be transferred between multiple carriers during transit, and final delivery may be completed by a different carrier from the one that initially accepted the shipment.

Split Shipments

Orders containing multiple products may be divided into separate packages because items may be stored or fulfilled from different locations.

Split shipments may:

• Arrive on different dates
• Use different carriers
• Have separate tracking numbers
• Be delivered in a different order from the products listed in the order confirmation

Receiving only part of a multi-item order does not necessarily mean that the remaining items are missing.

No additional standard shipping charge will be imposed solely because AeroVanta divides an order into multiple shipments.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

Please verify:

• Recipient’s full name
• Street address
• Apartment, suite, floor, or unit number
• City
• State, province, or region
• Postal or ZIP code
• Country
• Valid telephone number, where required for delivery

AeroVanta is not responsible for delays or delivery failures caused by inaccurate, incomplete, outdated, or undeliverable address information supplied by the customer, except where applicable law provides otherwise.

Address Changes

If you need to change your shipping address, contact us as soon as possible at:

micvsoalbhalep@gmail.com

Address changes are not guaranteed after:

• An order enters processing
• A shipping label is created
• The order is submitted to a supplier or fulfillment facility
• The shipment is transferred to a carrier

For security reasons, we may require additional verification before changing an address.

Sending an address-change request does not confirm that the change has been completed. A change is effective only after AeroVanta confirms it in writing.

We cannot guarantee that a carrier will redirect a package after shipment.

Returned, Refused, or Unclaimed Packages

A package may be returned to the sender or fulfillment facility because of:

• An incorrect or incomplete address
• An invalid postal code
• Failed delivery attempts
• Refused delivery
• Failure to collect the package
• An unavailable or unidentified recipient
• Unpaid import duties or customs charges
• Carrier access restrictions

If a package is returned for a reason not caused by AeroVanta, we may offer, where appropriate and permitted by law:

• Reshipment after payment of additional shipping charges
• A refund of the recoverable product amount after the package is received and inspected
• Another reasonable resolution

Original shipping charges, return transportation costs, carrier fees, customs charges, and reshipment expenses may be deducted from the refund where permitted by law.

Refusing delivery is not a substitute for obtaining return authorization under our Return & Refund Policy.

Delayed Shipments

Carrier transit delays can occur after an order has shipped. Tracking estimates provided by carriers are not guaranteed unless the carrier expressly identifies the service as guaranteed.

If an order is delayed in transit:

• Review the latest tracking information
• Allow time for carrier systems to update
• Contact the carrier when appropriate
• Contact AeroVanta if the package remains delayed beyond the expected delivery period

We may assist with a carrier or fulfillment investigation. Investigation periods vary by carrier, destination, shipping method, and type of shipment.

A carrier delay does not automatically qualify an order for an immediate refund while the package remains in active transit, except where applicable law requires otherwise.

Delayed Fulfillment and Customer Options

If AeroVanta cannot ship an order within the time stated when the order was placed, or within the period required by applicable law when no shipping time was stated, we may contact the customer to:

• Provide a revised expected shipping date
• Request consent to the shipping delay
• Offer cancellation of the affected item or order
• Cancel the affected item or order and issue a refund

Where required by law, customers who do not agree to a qualifying shipping delay may cancel the unshipped order and receive a prompt refund.

If an entire order cannot be shipped and must be cancelled, the refund will include the amounts required by applicable law, including applicable shipping and handling charges paid for the unshipped order.

A required monetary refund will not be replaced with store credit or a gift card unless the customer affirmatively agrees and applicable law permits it.

Lost Packages

A package may be considered potentially lost when tracking has not updated for an extended period or when the carrier confirms that the shipment cannot be located.

If you believe a package has been lost:

• Review the tracking history
• Confirm that the shipping address is correct
• Contact the carrier when appropriate
• Contact AeroVanta at micvsoalbhalep@gmail.com

We may require reasonable time to investigate with the carrier, supplier, or fulfillment facility before providing a resolution.

Depending on the investigation results and applicable law, a resolution may include:

• Continued delivery monitoring
• Replacement
• Reshipment
• Refund
• Another appropriate remedy

Do not independently redirect, reject, or abandon a shipment while an investigation is in progress unless instructed by AeroVanta or the carrier.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

• Check your mailbox, parcel locker, porch, side entrance, garage, reception area, or other delivery location
• Ask household members, neighbors, building staff, or reception personnel
• Review any available delivery photograph or carrier notice
• Confirm that the shipping address on your order is correct
• Contact the carrier for delivery details
• Contact AeroVanta promptly

We may assist with a delivery investigation when possible.

A carrier’s delivered scan is relevant evidence of delivery, but it does not automatically eliminate any responsibility or consumer remedy that cannot legally be excluded.

Resolution may depend on the delivery scan, address accuracy, carrier records, delivery photographs, signature records, investigation results, and other available evidence.

Stolen Packages

If a package appears to have been stolen after confirmed delivery, contact the carrier and AeroVanta promptly. You may also need to contact local law enforcement, building management, or your property insurer, depending on the circumstances.

AeroVanta will reasonably assist with available shipping information, but replacement or refund eligibility will depend on the evidence, carrier findings, circumstances of delivery, and applicable law.

We cannot guarantee replacement or reimbursement for theft occurring after a correctly addressed package has been properly delivered, except where required by law.

Signature Requirements

Some orders may require a signature because of product value, package size, destination, carrier requirements, or fraud-prevention measures.

Customers are responsible for ensuring that an authorized recipient is available when a signature is required.

We cannot guarantee that carriers will honor requests to waive signatures, leave packages unattended, or deliver to an alternative location.

PO Boxes and Restricted Addresses

Some products or carriers may be unable to deliver to:

• PO boxes
• APO or FPO addresses
• Hotels
• Temporary accommodations
• Freight-forwarding facilities
• Package-forwarding services
• Remote areas
• Locations with carrier restrictions

Availability will depend on the product, carrier, destination, and checkout configuration.

Customers using a hotel, temporary accommodation, forwarding company, commercial receiving agency, or third-party collection service are responsible for confirming that the location will accept the shipment.

Delivery to the supplied third-party receiving address may constitute delivery to the customer to the extent permitted by applicable law.

Freight Forwarders and Reshipping Services

If a customer directs an order to a freight forwarder, package forwarding company, reshipping service, hotel, commercial mailbox, or another third-party recipient, AeroVanta’s ability to investigate loss or damage after delivery to that third party may be limited.

Customers are responsible for reviewing the third party’s receiving, inspection, storage, forwarding, and claim procedures.

This section does not exclude liability that cannot legally be excluded.

International Shipping

International delivery may be available only to destinations supported during checkout.

International orders may be subject to:

• Import duties
• Customs taxes
• Value-added tax
• Brokerage charges
• Customs inspections
• Import restrictions
• Additional documentation requirements
• Local carrier fees

Unless expressly stated otherwise during checkout, these charges are not included in the AeroVanta product price or standard shipping fee and are the customer’s responsibility.

AeroVanta does not determine or control customs assessments. Customers should check applicable import requirements before ordering.

Customers must not request that AeroVanta:

• Falsely declare a product as a gift
• Understate the purchase value
• Use an inaccurate product description
• Provide false customs information

If a shipment is refused, abandoned, confiscated, destroyed, or returned because of unpaid charges, import restrictions, prohibited items, or customer inaction, any refund will be determined after deducting recoverable costs where permitted by law.

Customs processing can delay delivery and is outside AeroVanta’s direct control.

Product and Destination Restrictions

Some products may be unavailable for delivery to certain locations because of:

• Carrier restrictions
• Import or export regulations
• Electrical or safety requirements
• Product dimensions or weight
• Material restrictions
• Local laws
• Supplier limitations

An order may be cancelled if the product cannot lawfully or practically be shipped to the destination. If AeroVanta cancels an unshipped order for this reason, the customer will receive the refund required by applicable law.

Customers purchasing universal travel adapters, electrical accessories, locks, luggage, or other travel products are responsible for reviewing product specifications and destination requirements before ordering.

Events Beyond Reasonable Control

Shipping or delivery may be affected by circumstances beyond reasonable control, including:

• Severe weather
• Natural disasters
• Public emergencies
• Government actions
• Customs holds
• Transportation interruptions
• Carrier system failures
• Labor disputes
• Civil unrest
• Epidemics or public health measures
• Supplier or logistics disruptions

AeroVanta will not be responsible for delays caused solely by such events to the maximum extent permitted by law. However, this provision does not eliminate cancellation, notification, refund, or other rights that apply under mandatory law.

Order Cancellations

Contact us as soon as possible if you wish to cancel an order.

Cancellation requests are not guaranteed after the order enters processing or shipping preparation. Sending a cancellation request does not confirm cancellation. A cancellation is effective only when confirmed by AeroVanta.

If the order has already shipped, the customer may need to follow our Return & Refund Policy after delivery.

This section does not limit cancellation rights that apply to delayed or unshipped orders under applicable law.

Policy Updates

AeroVanta may update this Shipping & Delivery Policy to reflect changes in shipping services, fulfillment procedures, destinations, costs, carrier practices, legal requirements, or business operations.

The version displayed on this page applies from its stated effective date. Changes will not retroactively reduce rights that already apply to a completed order where doing so would be unlawful.

Contact Information

For shipping, tracking, address, or delivery questions, contact:

Store Name: AeroVanta
Website: https://aerovanta.us
Email: micvsoalbhalep@gmail.com
Phone: +1 (936) 260-5549

Business Contact Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This business contact address is not a return address or customer pickup location. Do not send returns to this address unless AeroVanta has provided written authorization and specific return instructions.

We generally respond to email inquiries within 1–2 business days, excluding weekends and public holidays.