Contact AeroVanta

We’re here to help with questions about orders, products, shipping, returns, refunds, payments, or store policies. For the fastest and most accurate assistance, please contact our customer support team by email.

Customer Support

Email: micvsoalbhalep@gmail.com

Email is our recommended contact method because it allows us to review order details and maintain a clear record of your request.

We typically respond within 1–2 business days, excluding weekends and public holidays. Response times may be longer during peak periods or when additional order information is required.

Phone Support

Phone: +1 (936) 260-5549

Phone availability may vary. If we are unable to answer your call, please contact us by email and include the relevant order information. Please do not send sensitive payment information by email, text message, or voicemail.

Before Contacting Us

To help us locate your order and respond efficiently, please include:

• Your full name
• Your order number
• The email address used to place the order
• A clear description of your question or issue
• Relevant photographs, if you are reporting a damaged, defective, incorrect, or incomplete item

Please do not include full payment card numbers, account passwords, government identification numbers, or other unnecessary sensitive information.

Order Changes and Cancellations

If you need to request an order change or cancellation, contact us as soon as possible. We will review your request, but changes and cancellations are not guaranteed once an order has entered processing or has been shipped.

Submitting a cancellation or modification request does not confirm that the request has been approved. We will notify you by email regarding the outcome.

Returns and Refunds

Before returning any product, please review our Return & Refund Policy and contact customer support for instructions.

Do not send returns to our business contact address unless our customer support team has expressly authorized the return and provided that address in writing. The correct return location may vary depending on the product, supplier, warehouse, and circumstances of the return.

Items sent without prior authorization, to an incorrect address, or by a method that does not follow the provided return instructions may be delayed, refused, lost, or ineligible for processing, to the extent permitted by applicable law.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect item, or appears incomplete, contact us promptly after delivery. Include your order number, a description of the issue, and clear photographs of the item, packaging, shipping label, and any visible damage where applicable.

Please retain the product and all original packaging until our support team has reviewed your request and provided further instructions.

Product Questions

AeroVanta offers travel bags, luggage, packing organizers, travel comfort products, and on-the-go accessories.

Product dimensions, materials, colors, compatibility, features, and included components may vary by item. Please review the applicable product page carefully before purchasing. If you need clarification about a product, contact us before placing your order.

For airline-related products, customers are responsible for confirming current baggage, security, electrical, and onboard-use requirements with the relevant airline, airport, transportation provider, or authority.

Official Website

Website: https://aerovanta.us

For your security, only rely on information published through our official website or communications sent from our customer support email address. AeroVanta is not responsible for unofficial websites, advertisements, social media accounts, or third parties falsely claiming to represent our store.

Business Information

Store Name: AeroVanta
Business Type: Online Retail Store
Main Category: Travel Bags, Luggage & On-the-Go Accessories
Website: https://aerovanta.us
Customer Support Email: micvsoalbhalep@gmail.com
Customer Support Phone: +1 (936) 260-5549

Business Contact Address

Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This is our business contact address and is not automatically a return address. Returns must only be sent to the address specifically provided by our customer support team after authorization.

Important Notice

Information provided by customer support is based on the order information and store policies available at the time of the response. Nothing on this page limits any consumer rights or remedies that cannot lawfully be excluded or restricted under applicable law.