Refund policy

Return & Refund Policy

Last Updated: August 5, 2026

Thank you for shopping with AeroVanta. We want our return and refund process to be clear, reasonable, and transparent. This policy explains the conditions and procedures applicable to returns, refunds, exchanges, cancellations, damaged products, incorrect items, and delivery-related issues.

This policy applies to purchases made directly through https://aerovanta.us. Purchases made through another website, marketplace, or third-party seller are subject to that seller’s policies.

Nothing in this policy limits any rights or remedies that cannot legally be excluded or restricted under applicable consumer protection law.

Return Window

You may request a return within 30 calendar days after the carrier’s tracking information shows that the order was delivered.

A return request submitted within the return period does not automatically guarantee approval. The product must satisfy the eligibility requirements below, except where applicable law requires otherwise.

Once a return is authorized, the item must be shipped within seven calendar days or within the alternative period stated in our return instructions. Return authorization may expire if the item is not shipped within the applicable period.

Return Eligibility

To qualify for a standard return, the product must generally be:

  • Unused, unworn, unwashed, unmodified, and in substantially the same condition in which it was received
  • Complete with its original packaging, tags, manuals, accessories, components, inserts, and promotional items
  • Free from stains, odors, hair, dirt, damage, excessive handling, or other signs of use
  • Accompanied by valid proof of purchase from AeroVanta
  • Returned according to the authorization and shipping instructions provided by our customer support team

Customers may reasonably inspect a product to determine its nature, characteristics, size, and basic suitability. However, using a product beyond what is reasonably necessary for inspection may affect return eligibility or the refundable amount, where permitted by law.

Non-Returnable Items

The following products are generally not eligible for return unless they arrive damaged, defective, materially different from what was ordered, or applicable law provides otherwise:

  • Gift cards and store credits
  • Products clearly marked “Final Sale” or “Non-Returnable” before purchase
  • Customized, monogrammed, engraved, or personalized products
  • Used, worn, washed, altered, repaired, or damaged products
  • Products missing original parts, packaging, tags, manuals, or accessories
  • Opened or used personal-use and hygiene-sensitive products, including certain sleep masks, travel pillows, toiletry containers, cosmetic organizers, or similar items, where return restrictions are permitted by law
  • Products damaged through misuse, improper installation, incorrect voltage, unauthorized modification, neglect, accident, ordinary wear, or failure to follow product instructions
  • Free gifts, samples, or promotional items that were not separately purchased

A final-sale or non-returnable designation does not eliminate any rights that apply to defective, incorrectly supplied, or materially misdescribed products.

Return Authorization Required

Do not return a product without first contacting AeroVanta and receiving written return authorization.

To request a return, email:

micvsoalbhalep@gmail.com

Include:

  • Your full name
  • Your AeroVanta order number
  • The email address used to place the order
  • The product you wish to return
  • The reason for the return
  • Clear photographs or video when reporting damage, defects, missing components, or an incorrect item

If the return is approved, we will provide return instructions and, when applicable, a Return Authorization number.

Returns sent without authorization, sent to an incorrect address, sent after authorization expires, or sent contrary to the provided instructions may be refused or may experience significant processing delays, except where prohibited by law.

Return Address

Do not return products to the business contact address displayed on our website unless our customer support team specifically authorizes that address in writing.

AeroVanta works with different suppliers, fulfillment facilities, and return locations. The correct return address may vary according to the product, order, supplier, warehouse, and reason for return.

Sending a product to our business contact address, the address printed on the original shipping label, or any other unauthorized location does not constitute a valid return. AeroVanta is not responsible for loss, refusal, disposal, or additional costs resulting from an unauthorized return, to the extent permitted by law.

Return Shipping Costs

For returns based on personal preference, ordering error, unwanted items, size or capacity preference, or other reasons not caused by AeroVanta:

  • The customer is generally responsible for return shipping costs
  • Original shipping charges are generally non-refundable
  • Any optional expedited shipping charge is generally non-refundable
  • The customer should use a trackable shipping service
  • The customer should retain the shipping receipt and tracking information until the return is completed

For approved returns involving a verified defective, damaged, incomplete, or incorrect product, AeroVanta will provide an appropriate resolution and, where required, cover reasonable return shipping costs or provide a prepaid return label.

Do not send a return using collect-on-delivery or postage-due service unless we have expressly authorized that method in writing.

Packaging Returned Products

Customers are responsible for packaging authorized returns carefully and in accordance with the instructions provided.

Whenever possible, use the original product packaging together with suitable external shipping protection. Do not attach shipping labels directly to retail packaging unless instructed.

For customer-arranged returns, AeroVanta is not responsible for products lost or damaged during return transit before confirmed delivery to the authorized return location, except where applicable law provides otherwise.

Inspection of Returns

All returned products may be inspected after arrival to confirm:

  • Product identity
  • Condition
  • Completeness
  • Compliance with the return authorization
  • Presence of original components and accessories
  • Whether the reported issue can be verified

Receiving a returned product does not automatically mean that a refund has been approved.

If a returned product does not meet this policy, we may, where permitted by law:

  • Reject the return
  • Reduce the refundable amount to reflect diminished value
  • Request additional information
  • Return the product to the customer at the customer’s expense
  • Offer another reasonable resolution

We will not reduce or deny a refund in a manner that conflicts with mandatory consumer rights.

Refunds

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method. Unless applicable law requires earlier processing, AeroVanta will normally initiate the refund within seven business days after approving the returned product.

Your bank, card issuer, payment provider, or financial institution may require additional time to post the refund to your account. AeroVanta does not control external payment-processing times after a refund has been transmitted.

Unless the return is caused by our error, a verified product defect, or applicable law requires otherwise:

  • Original shipping charges are non-refundable
  • Expedited or optional delivery charges are non-refundable
  • Return shipping expenses are non-refundable
  • Customs duties, import taxes, brokerage fees, and similar government charges are non-refundable by AeroVanta

If a refund appears to be delayed, first check your payment account and then contact your bank or payment provider. You may also contact us at micvsoalbhalep@gmail.com for confirmation of the refund status.

Partial Refunds

Where permitted by law, a partial refund may be issued when:

  • The product has been used beyond reasonable inspection
  • The product is returned damaged for reasons unrelated to delivery
  • Parts, accessories, manuals, packaging, or promotional items are missing
  • The product has been altered, washed, repaired, or modified
  • The product’s value has been reduced by the customer’s handling
  • Only part of a multi-item order or set is returned

Any deduction will be based on the condition of the returned product and the value reasonably lost.

Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your order as soon as reasonably possible after delivery.

If a product arrives damaged, defective, incomplete, or materially different from what you ordered, contact us promptly—preferably within seven calendar days after delivery—at:

micvsoalbhalep@gmail.com

Include your order number and clear photographs or video showing:

  • The product
  • The reported damage or defect
  • The outer packaging
  • The shipping label
  • The contents received
  • Any missing, broken, or incorrect components

Please retain the item and all packaging until we complete our review. Do not discard, repair, modify, or return the product unless instructed.

After verification, AeroVanta may provide an appropriate remedy, including:

  • Replacement parts
  • A replacement product
  • A partial refund
  • A full refund
  • Another remedy required by applicable law

The preferred seven-day reporting period helps us investigate carrier or fulfillment issues and does not eliminate any longer non-waivable rights available under applicable law.

Exchanges

Direct exchanges are generally available only for verified damaged, defective, incomplete, or incorrectly supplied products.

If an approved replacement is unavailable, we may issue a refund to the original payment method or provide another remedy required by law.

For preference-based changes, such as a different size, color, style, or model, the customer may need to return the original product and place a new order. Availability and pricing are not guaranteed until a new order is successfully completed.

Order Cancellations and Changes

Contact us as soon as possible if you need to cancel or modify an order.

Cancellation or modification requests are not guaranteed because orders may enter processing shortly after purchase. We may be unable to cancel or change an order after fulfillment, supplier processing, label creation, or shipment has begun.

Sending a cancellation request does not mean the order has been cancelled. A cancellation is effective only after AeroVanta confirms it in writing.

If an order has already shipped, it may need to be delivered and handled through the applicable return process.

Nothing in this section limits cancellation or refund rights that apply when AeroVanta cannot ship within the promised period or when cancellation is otherwise required by law.

Shipping Delays and Unshipped Orders

If we cannot ship an order within the time stated at purchase, or within the period required by applicable law when no time is stated, we may:

  • Request your consent to a revised shipping date
  • Offer you the option to cancel the affected item or order
  • Cancel the affected item or order and issue a refund

When applicable law requires cancellation because an item cannot be shipped or the customer does not agree to a qualifying delay, the refund will include the amount paid for the unshipped product and any related shipping, handling, or other charges required to be refunded.

Refunds required for unshipped merchandise will not be replaced with store credit or a gift card unless the customer affirmatively agrees and applicable law permits it.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

If an order is returned, delayed, lost, or undeliverable because of:

  • An incorrect or incomplete address
  • A missing apartment, suite, or unit number
  • An invalid postal code
  • Refused delivery
  • Failure to collect the package
  • Repeated unsuccessful delivery attempts

We may, depending on the circumstances, offer:

  • Reshipment after payment of additional shipping charges
  • A refund of the recoverable product amount after the package is returned and inspected
  • Another resolution required by applicable law

Original shipping charges and carrier-imposed return fees may be deducted from the refund where permitted by law and where the delivery problem was not caused by AeroVanta.

Address changes are not guaranteed after an order enters processing.

Packages Marked Delivered but Not Located

If tracking shows “Delivered” but you cannot locate the package:

  • Check the delivery area, mailbox, parcel locker, building reception, household members, and nearby locations
  • Confirm that the shipping address on your order is correct
  • Contact the carrier for available delivery information
  • Contact AeroVanta promptly at micvsoalbhalep@gmail.com

We may assist with a carrier or fulfillment investigation. Resolution may depend on tracking information, delivery confirmation, address accuracy, carrier findings, and other available evidence.

A delivered tracking scan will be considered relevant evidence but will not automatically eliminate any responsibility that cannot legally be excluded.

Refused and Unclaimed Packages

Refusing delivery or failing to collect a package does not automatically qualify the order for a full refund.

If the package is returned to an authorized facility, we may inspect it and deduct original shipping charges, return shipping charges, carrier fees, or damage-related reductions from the refund where permitted by law.

Do not refuse a package as a substitute for obtaining return authorization unless instructed by AeroVanta.

International Returns

If international shipping is offered:

  • Customers are responsible for complying with applicable customs and shipping requirements
  • Customer-paid duties, taxes, customs charges, brokerage fees, and similar government charges are generally not refundable by AeroVanta
  • Customers are generally responsible for international return shipping and related charges for preference-based returns
  • Products must not be falsely declared, undervalued, or labeled as gifts
  • Refunds may be processed only after the authorized return is received and inspected

Different rules may apply where a return results from AeroVanta’s error, a verified defect, or mandatory consumer protection law.

Return Abuse and Fraud Prevention

AeroVanta may review, restrict, or reject return requests involving suspected fraud, altered evidence, item substitution, repeated policy abuse, excessive returns, false claims, chargeback abuse, or other unlawful conduct, to the extent permitted by law.

We may request reasonable additional information necessary to verify an order or return. This section does not permit us to deny a legitimate claim or restrict rights protected by applicable law.

Policy Updates

We may update this Return & Refund Policy to reflect changes in our products, operations, payment methods, legal requirements, or business practices.

The version displayed on this page applies from its stated effective date. Changes will not retroactively reduce rights that already apply to a completed purchase where doing so would be unlawful.

Contact Information

For questions, cancellations, returns, damaged products, or refund assistance, contact:

Store Name: AeroVanta
Website: https://aerovanta.us
Email: micvsoalbhalep@gmail.com
Phone: +1 (936) 260-5549

Business Contact Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This business contact address is not a return address. Do not send products to this address unless AeroVanta provides written authorization and specific return instructions.