Terms of Service

Terms of Service

Last Updated: August 6, 2026

Overview

This website is operated under the store name AeroVanta. Throughout these Terms of Service, the terms “AeroVanta,” “we,” “us,” and “our” refer to the operator of https://aerovanta.us.

AeroVanta provides this website, including its products, content, features, customer support, and related services, subject to these Terms of Service.

These Terms apply to visitors, customers, account holders, and other users of the website. They should be read together with our:

  • Privacy Policy
  • Return & Refund Policy
  • Shipping & Delivery Policy
  • Other policies or notices displayed on the website

By accessing or using the website, creating an account, submitting an order, or otherwise using our services, you acknowledge that you have read and agree to these Terms to the extent permitted by applicable law.

If you do not agree to these Terms, do not place an order or continue using the website.

Nothing in these Terms limits any consumer right or remedy that cannot lawfully be excluded, waived, or restricted.

Eligibility and Age Requirements

You must be at least the age of majority in your place of residence and legally capable of entering into a binding agreement to place an order.

If you permit a minor to access the website through a device or account under your control, you are responsible for supervising that use to the extent permitted by law.

AeroVanta does not knowingly enter into purchase contracts directly with children who lack legal capacity to contract.

Permitted Use of the Website

You may use the website only for lawful personal shopping, product research, customer support, and other purposes consistent with these Terms.

You must not use the website or its content:

  • For any unlawful, fraudulent, or unauthorized purpose
  • To violate intellectual property, privacy, publicity, consumer protection, or other rights
  • To transmit malware, viruses, malicious code, or harmful files
  • To interfere with website security, operation, or availability
  • To scrape, harvest, copy, index, or extract website data through unauthorized automated means
  • To test or circumvent security or access-control systems
  • To impersonate another person or misrepresent your identity
  • To submit false orders, fraudulent claims, altered evidence, or unauthorized payment information
  • To engage in abusive, threatening, discriminatory, defamatory, or harassing conduct
  • To use the website in a manner that could harm AeroVanta, its customers, service providers, or other users

We may restrict or terminate access when we reasonably believe these Terms have been violated, subject to applicable law.

Account Information

Certain website features may allow or require you to create an account.

You are responsible for:

  • Providing accurate and current account information
  • Maintaining the confidentiality of your password
  • Restricting access to your account and devices
  • Reviewing activity conducted through your account
  • Notifying us promptly of suspected unauthorized access

AeroVanta is not responsible for loss caused by your failure to protect account credentials, except to the extent that responsibility cannot legally be excluded.

We may require identity, payment, or account verification before processing certain requests.

Product Information

AeroVanta sells travel bags, luggage, packing organizers, personal travel bags, toiletry storage, travel comfort products, luggage accessories, document organizers, universal travel adapters, and other on-the-go accessories.

We aim to present product information accurately and clearly. Product details may be based partly on information supplied by manufacturers, distributors, suppliers, or fulfillment partners.

Customers should review the complete product page before ordering, including:

  • Dimensions and capacity
  • Materials and construction
  • Color and design
  • Weight
  • Compatibility
  • Voltage and electrical ratings
  • Included components
  • Care instructions
  • Safety warnings
  • Recommended use
  • Applicable size or age information

Minor variations may occur between production batches, display screens, measurement methods, and product photography. Such variations do not permit us to provide a materially different product from the one ordered.

If we discover a material product-description error before shipment, we may contact you for instructions or cancel the affected item and issue the refund required by applicable law.

Product Images and Colors

We make reasonable efforts to display product images, colors, textures, proportions, and finishes accurately.

Actual appearance may vary because of:

  • Screen settings
  • Lighting conditions
  • Photography
  • Manufacturing variations
  • Material characteristics
  • Production updates

Color or appearance differences that are material to the purchasing decision will be handled in accordance with applicable law and our Return & Refund Policy.

Travel Product Compatibility

Descriptions such as “carry-on,” “personal item,” “underseat,” “airline approved,” or similar wording may describe a product’s intended use or common size category.

Airline, airport, rail, cruise, and transportation requirements vary and may change without notice. They may differ according to:

  • Carrier
  • Aircraft
  • Route
  • Cabin class
  • Fare type
  • Seat location
  • Destination
  • Baggage weight
  • Product contents

Customers are responsible for confirming current size, weight, security, and onboard-use requirements directly with the relevant transportation provider before traveling.

AeroVanta does not guarantee that a particular bag or accessory will be accepted by every airline, airport, carrier, or authority merely because it is described as suitable for travel.

Universal Travel Adapters and Electrical Products

A travel plug adapter generally changes the physical plug configuration. It does not necessarily convert electrical voltage or frequency.

Before using an adapter or electrical accessory, customers must verify:

  • Destination voltage and frequency
  • Outlet and plug type
  • Device input specifications
  • Wattage and current requirements
  • Grounding requirements
  • Fuse ratings
  • Regional restrictions
  • Manufacturer instructions

Using an incompatible device, voltage, appliance, or electrical system may result in malfunction, overheating, fire, electric shock, or property damage.

A separate voltage converter or transformer may be required for single-voltage devices. Do not use a product beyond its stated rating or for an unsupported appliance.

Nothing in this section excludes liability for a defective product or other responsibility that cannot legally be excluded.

Security and Protective Product Claims

Terms such as “anti-theft,” “RFID blocking,” “water-resistant,” “scratch-resistant,” “wind-resistant,” “leak-resistant,” or “protective” describe intended product features and do not guarantee complete protection under every condition.

No bag, lock, sleeve, cover, case, or organizer can guarantee prevention of:

  • Theft
  • Loss
  • Unauthorized access
  • Electronic scanning
  • Water intrusion
  • Impact damage
  • Scratches
  • Weather damage
  • Carrier damage

Customers should supervise valuable belongings and follow appropriate security and care practices.

Specific objective product claims remain subject to the description and evidence applicable to that product.

Travel Comfort and Personal-Use Products

Travel pillows, sleep masks, footrests, blankets, and similar comfort products are intended for general comfort and convenience. They are not medical devices unless expressly identified as such.

These products are not intended to diagnose, treat, cure, or prevent any disease, sleep disorder, circulatory condition, musculoskeletal condition, or other medical issue.

Stop using a product if it causes pain, numbness, restricted circulation, irritation, breathing difficulty, or other adverse effects. Consult an appropriate healthcare professional regarding medical concerns.

Use of products aboard aircraft or other transportation is subject to crew instructions and carrier rules.

Product Availability

Products may have limited availability and may be discontinued, restricted, or unavailable without advance notice.

Adding a product to a shopping cart does not reserve inventory.

We may limit quantities or decline an order where reasonably necessary because of:

  • Inventory shortages
  • Supplier restrictions
  • Pricing or listing errors
  • Delivery limitations
  • Suspected fraud
  • Payment verification issues
  • Legal or regulatory restrictions
  • Commercial resale activity
  • Website or system errors

If we cancel an order after payment has been successfully collected, we will issue the applicable refund.

Orders and Contract Formation

Submitting an order is an offer to purchase the listed products under these Terms.

An automated order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.

An order is generally accepted when we:

  • Confirm fulfillment;
  • Dispatch the product; or
  • Otherwise expressly confirm acceptance.

We may reject or cancel an order before acceptance for a legitimate reason, including product unavailability, payment failure, suspected fraud, address problems, legal restrictions, or an obvious pricing error.

If an accepted order cannot be fulfilled, we will provide the notice, cancellation option, refund, or other remedy required by applicable law.

Order Information

You agree to provide complete and accurate:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment information
  • Other information reasonably required to process the order

You are responsible for reviewing order details before submitting payment.

Address changes, product changes, and cancellations are not guaranteed after fulfillment has begun. A request is effective only after AeroVanta confirms it.

Personal Use and Resale

Products sold through AeroVanta are generally intended for personal or household use.

We may limit or cancel orders that reasonably appear to involve:

  • Unauthorized commercial resale
  • Fraudulent purchasing activity
  • Circumvention of quantity restrictions
  • Export to a prohibited destination
  • Use of automated purchasing systems
  • Abuse of promotions or discounts

Nothing in this section permits discrimination or an unlawful refusal of service.

Prices

Prices are displayed in the currency identified on the website or during checkout.

We may change prices before an order is submitted. A price change will not normally affect an already accepted order, except where correction is legally permitted for an obvious error and the customer receives an appropriate option.

Product prices may not include:

  • Shipping charges
  • Sales tax
  • Value-added tax
  • Customs duties
  • Import taxes
  • Brokerage charges
  • Other government-imposed fees

Applicable charges will be displayed during checkout when available or assessed by the relevant authority.

Pricing and Listing Errors

Occasionally, a product may be listed with an incorrect price, description, image, availability status, discount, or specification because of human, supplier, or technical error.

We may correct an error before order acceptance.

If a material error is discovered after an order is submitted, we may:

  • Contact you to confirm whether you wish to proceed under the corrected terms
  • Cancel the affected item
  • Cancel the order
  • Issue the applicable refund

We will not charge a higher corrected price without your affirmative agreement.

Payments

Payment must be made using a payment method available at checkout.

By submitting payment information, you represent that:

  • You are authorized to use the payment method
  • The information provided is accurate
  • Sufficient funds or credit are available
  • The transaction does not violate applicable law

Payment processing may be provided by third-party payment providers. Their services may be subject to additional terms and privacy practices.

We do not guarantee that every payment method will always be available.

A temporary authorization or pending charge may appear before an order is finally accepted. The timing of release for a cancelled or declined authorization is controlled by the payment provider or financial institution.

Fraud Prevention and Order Verification

We may use reasonable fraud-prevention and verification measures to protect customers and the store.

We may request additional information when an order presents unusual risk, including verification of:

  • Identity
  • Billing information
  • Shipping information
  • Payment authorization
  • Order legitimacy

We may delay, limit, or cancel an order if verification cannot be completed or if we reasonably suspect fraud or unauthorized activity.

Do not send full payment-card numbers, passwords, or unnecessary government identification documents by ordinary email.

Taxes, Duties, and Customs Charges

Customers are responsible for applicable taxes, duties, customs fees, brokerage charges, and import requirements unless the website expressly states that they are included.

International customers must not request that AeroVanta:

  • Falsely declare a package as a gift
  • Understate the product value
  • Use a misleading customs description
  • Provide other false customs information

Orders may be cancelled when a product cannot legally or practically be shipped to the selected destination.

Promotions, Discounts, and Gift Cards

Promotions, coupon codes, discounts, free gifts, and gift cards may be subject to additional conditions disclosed with the offer.

Unless otherwise stated:

  • Promotions cannot be combined
  • Discounts have no cash value
  • Offers may be limited by time, quantity, customer, or product
  • Promotions cannot be applied retroactively
  • Misuse may result in cancellation
  • Gift cards cannot be exchanged for cash except where required by law

We may correct or cancel a promotion affected by an obvious error, fraud, technical malfunction, or unauthorized publication.

Shipping and Delivery

Shipping terms, processing estimates, tracking procedures, delivery issues, international shipping, and address requirements are governed by our Shipping & Delivery Policy.

Delivery dates are estimates unless expressly identified as guaranteed.

If an order cannot be shipped within the stated period, AeroVanta will provide the notice, cancellation option, consent request, refund, or other remedy required by applicable law.

Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged-product claims, and cancellation procedures are governed by our Return & Refund Policy.

No provision in these Terms or another store policy eliminates rights relating to defective, materially misdescribed, incorrectly supplied, or unshipped products where those rights cannot legally be excluded.

Intellectual Property

Unless otherwise stated, the website and its original content, including the AeroVanta name, logo, layout, text, graphics, icons, design elements, and site compilation, are owned by or licensed to AeroVanta and are protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

You may not, without prior written authorization:

  • Copy or reproduce substantial website content
  • Modify or create derivative works from protected content
  • Sell, sublicense, or commercially exploit website content
  • Remove copyright, trademark, or ownership notices
  • Use the AeroVanta name or branding to imply affiliation or endorsement
  • Register confusingly similar domain names or social media accounts
  • Use protected content in misleading advertising

Product names, trademarks, logos, and images belonging to third parties remain the property of their respective owners. Their appearance does not necessarily imply sponsorship or endorsement beyond the lawful identification or sale of the applicable product.

User Reviews and Submissions

If the website allows reviews, photographs, comments, feedback, questions, or other submissions, you retain ownership of your original content.

By submitting content, you grant AeroVanta a non-exclusive, worldwide, royalty-free license to host, reproduce, format, display, and use that content for operating, improving, and promoting the store, subject to applicable law and our Privacy Policy.

You represent that submitted content:

  • Is accurate to the best of your knowledge
  • Reflects your genuine experience where presented as a review
  • Does not infringe another person’s rights
  • Does not contain unlawful, deceptive, defamatory, threatening, or obscene material
  • Does not contain malicious code
  • Does not disclose unnecessary personal or confidential information

We may moderate or remove content for legitimate reasons, including illegality, spam, irrelevance, privacy violations, harassment, conflicts of interest, or violation of these Terms.

We will not suppress or remove a genuine review solely because it expresses a negative opinion.

Feedback

If you voluntarily provide ideas, suggestions, or general feedback, you permit AeroVanta to use them without payment or confidentiality obligations, unless we have expressly agreed otherwise in writing.

Do not submit confidential business information or ideas for which you expect compensation without a separate written agreement.

Third-Party Services and Links

The website may use or link to third-party services, including:

  • Payment processors
  • Shipping carriers
  • Tracking services
  • Analytics providers
  • Social media platforms
  • Product manufacturers
  • External websites

Third-party services are operated independently and may have their own terms and privacy policies.

A link does not necessarily constitute endorsement. We are not responsible for third-party content or conduct outside our reasonable control, except where applicable law imposes responsibility.

Customers should review third-party terms before using those services.

Website Availability

We aim to keep the website reasonably available and secure, but we do not guarantee uninterrupted or error-free access.

The website may be unavailable because of:

  • Maintenance
  • Updates
  • Security incidents
  • Network failures
  • Hosting interruptions
  • Technical errors
  • Events beyond reasonable control

We may modify, suspend, or discontinue website features where reasonably necessary. This does not eliminate obligations relating to already accepted orders.

Information Security

We use reasonable measures intended to protect website and transaction information. However, no online transmission or storage method is completely secure.

You are responsible for using secure devices, protecting account credentials, and notifying us of suspected unauthorized activity.

Payment information may be processed by third-party payment providers according to their security and privacy practices.

Additional information about personal data is provided in our Privacy Policy.

Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its general content are provided on an “as available” basis.

We do not warrant that:

  • Website access will always be uninterrupted
  • Every technical error will be corrected immediately
  • Every product will remain continuously available
  • General informational content will be suitable for every individual purpose

Products remain subject to the product description, any applicable express warranty, our store policies, and mandatory consumer guarantees.

Nothing in these Terms excludes or limits warranties, guarantees, representations, or remedies that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by law, AeroVanta will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from use of the website or products when such losses were not reasonably foreseeable or were not directly caused by AeroVanta.

This may include, where legally excludable:

  • Lost profits
  • Lost business opportunities
  • Lost data
  • Missed travel arrangements
  • Replacement travel expenses
  • Hotel or reservation costs
  • Loss resulting from unauthorized product misuse

Where liability can lawfully be limited, AeroVanta’s aggregate liability relating to a particular product or order will not exceed the amount paid for the affected product or order.

Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation
  • Willful misconduct
  • Gross negligence where it cannot be excluded
  • Death or personal injury where limitation is prohibited
  • Defective products where statutory liability applies
  • Any other liability or consumer remedy that cannot legally be excluded or limited

Some jurisdictions do not permit certain exclusions or limitations. In those jurisdictions, the limitation applies only to the maximum extent permitted.

Customer Responsibility

Customers are responsible for:

  • Reading product descriptions and warnings
  • Selecting products appropriate for their intended use
  • Confirming airline, carrier, destination, and electrical requirements
  • Following product instructions
  • Using products safely and lawfully
  • Providing accurate order information
  • Supervising children where appropriate
  • Protecting valuable belongings while traveling

Customer responsibility does not excuse AeroVanta from liability for defective, misdescribed, or incorrectly supplied products where applicable law provides otherwise.

Indemnification

To the extent permitted by law, you agree to be responsible for reasonable losses, claims, or expenses directly resulting from your:

  • Unlawful use of the website
  • Fraudulent conduct
  • Intentional violation of these Terms
  • Infringement of another person’s rights
  • Unauthorized commercial exploitation of website content

This provision does not require a consumer to compensate AeroVanta for loss caused by AeroVanta’s own negligence, breach, unlawful conduct, or defective products.

Suspension and Termination

We may suspend or terminate access to the website or an account when reasonably necessary because of:

  • Fraud or suspected fraud
  • Security threats
  • Unlawful conduct
  • Repeated policy abuse
  • Harassment
  • Unauthorized automated activity
  • Material violation of these Terms

Termination does not automatically cancel an accepted order or eliminate obligations that arose before termination.

Provisions that by their nature should continue after termination—including payment obligations, intellectual property protections, liability limitations, and dispute provisions—will remain effective to the extent permitted by law.

Events Beyond Reasonable Control

AeroVanta will not be responsible for delay or failure caused solely by events beyond reasonable control, including natural disasters, government actions, customs holds, public emergencies, transportation interruptions, labor disputes, network failures, carrier disruptions, or supplier interruptions.

This provision does not eliminate any required notice, cancellation, refund, or consumer remedy.

Electronic Communications

By using the website or contacting us electronically, you consent to receive order confirmations, policy notices, customer service responses, and transaction-related communications electronically.

You are responsible for providing a current email address and reviewing messages relating to your orders.

Marketing communications will be handled according to applicable law and available opt-out rights.

Privacy

Our collection, use, retention, and disclosure of personal information are described in our Privacy Policy.

These Terms do not replace or override the Privacy Policy.

Changes to These Terms

We may update these Terms to reflect changes in products, services, operations, technology, or legal requirements.

The updated version will be posted with a revised “Last Updated” date.

Changes generally apply prospectively from their effective date. They will not retroactively reduce rights relating to an already completed transaction where doing so would be unlawful.

Continued use of the website after an update constitutes acknowledgment of the revised Terms to the extent permitted by law.

Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

This choice of law does not deprive consumers of mandatory protections available under the law of their habitual residence where those protections apply regardless of the chosen law.

Disputes and Jurisdiction

Before beginning formal proceedings, customers are encouraged to contact us so that we can attempt to resolve the issue.

Nothing in these Terms prevents either party from seeking urgent injunctive relief, using an available small-claims procedure, reporting a matter to a regulatory authority, or exercising a remedy that cannot lawfully be waived.

Subject to mandatory consumer jurisdiction rules, disputes arising from these Terms or the website will be submitted to the competent courts of the Hong Kong Special Administrative Region.

Severability

If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be enforced to the maximum lawful extent or severed if necessary.

The remaining provisions will continue in effect.

No Waiver

Failure to enforce a provision of these Terms does not constitute a permanent waiver of that provision or any other right.

A waiver is effective only when made in writing by an authorized representative.

Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent where consent is legally permitted.

AeroVanta may transfer its rights and obligations as part of a merger, reorganization, business transfer, or sale, provided that the transfer does not unlawfully reduce existing consumer rights.

Entire Agreement

These Terms, together with the policies and notices expressly incorporated into them, constitute the agreement between you and AeroVanta regarding use of the website and purchases made through it.

They replace prior communications concerning the same subject, except for specific written promises or product representations that legally form part of a transaction.

Contact Information

Questions about these Terms of Service should be sent to:

Store Name: AeroVanta
Website: https://aerovanta.us
Email: micvsoalbhalep@gmail.com
Phone: +1 (936) 260-5549

Business Contact Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The business contact address is not a return address or customer pickup location. Returns must follow the authorization process described in our Return & Refund Policy.