Privacy Policy

Last Updated: August 6, 2026

AeroVanta (“AeroVanta,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://aerovanta.us (the “Site”), purchase products, contact us, or otherwise use our services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the Services.

This Privacy Policy should be read together with our Terms of Service, Shipping & Delivery Policy, Return & Refund Policy, Your Privacy Choices page, and other policies displayed on the Site.

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked with an individual or household. It does not include information that has been lawfully anonymized or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with AeroVanta, we may collect the following categories of personal information:

Contact and Identification Information

This may include your name, billing address, shipping address, email address, telephone number, and other information you provide when placing an order or contacting us.

Order and Transaction Information

This may include the products you purchase, order number, transaction amount, discount information, payment status, shipping method, delivery status, returns, refunds, and previous purchase history.

Payment Information

Payments are generally processed by Shopify’s payment services or other authorized payment providers. These providers may collect and process your payment card number, bank or payment account information, billing details, and authentication data.

AeroVanta generally does not receive or store your complete payment card number. We may receive limited payment information, such as the card brand, the last four digits, payment token, billing address, transaction identifier, and payment authorization status.

Account Information

If customer accounts are available, we may collect your username, password or authentication credentials, saved addresses, account preferences, and account activity.

Passwords and similar credentials are processed through the applicable commerce or authentication provider and should be stored in an encrypted or otherwise protected form.

Communications

We may collect information contained in emails, customer-service requests, reviews, survey responses, return requests, complaints, telephone communications, or other messages you send to us.

Device and Network Information

When you access the Site, we and our service providers may automatically collect information such as your IP address, browser type, device type, operating system, language settings, referring URL, cookie identifiers, and similar technical information.

Site Usage Information

We may collect information about how you use the Site, including pages viewed, products searched for, links selected, items added to your cart, session activity, approximate visit duration, and interactions with advertisements or marketing communications.

Approximate Location Information

We may infer your approximate location from your IP address or collect location information that you provide as part of a billing or shipping address. We do not intend to collect precise geolocation unless it is necessary for a feature you have requested and appropriate notice or consent is provided.

Preferences and Inferences

We may infer shopping interests, product preferences, or likely interests based on your purchases and interactions with the Site. These inferences may be used to personalize the shopping experience or marketing, subject to applicable law and your privacy choices.

Fraud-Prevention and Security Information

We may collect device, transaction, payment, account, and behavioral information to detect suspicious activity, prevent fraud, protect customers, and maintain the security of the Services.

Please do not send government identification numbers, complete payment card details, health information, passwords, or other highly sensitive information through ordinary email unless we specifically request it through a secure method.

How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

We collect information when you place an order, create an account, subscribe to marketing, submit a form, request a return or refund, contact customer service, or otherwise provide information to us.

Automatically Through the Services

We and our service providers may collect information through cookies, pixels, tags, server logs, software development kits, and similar technologies when you visit or use the Site.

From Shopify and Service Providers

Our store is hosted by Shopify. We may receive information from Shopify and from companies that help us operate the store, process payments, fulfill orders, deliver products, provide customer support, host data, prevent fraud, analyze Site performance, or conduct marketing.

From Business and Marketing Partners

Where permitted by applicable law, we may receive information from advertising, analytics, social media, affiliate, or marketing partners. The information received may depend on your settings and choices with those partners.

From Other Lawful Sources

We may collect information from public records, fraud-prevention databases, shipping carriers, payment networks, or other sources where permitted by law.

How We Use Personal Information

We may use personal information for the following purposes:

Providing the Services

We use personal information to:

• Process and confirm orders
• Collect and process payments
• Arrange fulfillment and delivery
• Provide shipment and order updates
• Manage accounts
• Process returns, refunds, cancellations, or exchanges
• Respond to customer-service requests
• Provide product and store functionality

Personalizing and Improving the Services

We may use information to understand how customers use the Site, improve navigation and product selection, troubleshoot technical problems, test features, measure performance, and personalize content or product recommendations.

Marketing and Advertising

Subject to applicable law, we may use personal information to send promotional emails, display relevant advertisements, measure advertising performance, and understand customer interests.

Where consent is required, we will seek consent before using personal information for these purposes. You may withdraw consent or opt out as described in this Privacy Policy and on our Your Privacy Choices page.

Security and Fraud Prevention

We may use personal information to authenticate transactions, detect fraudulent or unauthorized activity, investigate security incidents, prevent abuse, protect our rights and customers, and maintain the integrity of the Services.

Automated tools may be used to identify potentially fraudulent or high-risk transactions. Where applicable law provides rights relating to automated decision-making, you may contact us to request information or exercise those rights.

Communications

We may use your contact information to respond to questions, send order or account notices, provide policy updates, resolve disputes, or communicate information necessary to manage our relationship with you.

Legal and Compliance Purposes

We may use personal information to comply with tax, accounting, consumer-protection, product-safety, sanctions, customs, court, regulatory, and other legal requirements; establish or defend legal claims; enforce our policies; and respond to lawful government requests.

Business Operations

We may use information for internal recordkeeping, auditing, risk management, business planning, supplier administration, and corporate transactions.

Legal Bases for Processing

Where laws such as the European Union or United Kingdom data-protection laws apply, we may process personal information under one or more of the following legal bases:

• Performance of a contract, including processing and fulfilling your order
• Compliance with a legal obligation
• Our legitimate interests, such as operating and improving the store, preventing fraud, securing the Services, and responding to customers
• Your consent, including where required for certain cookies or marketing
• Establishment, exercise, or defense of legal claims
• Other lawful grounds available under applicable law

When processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing performed before withdrawal.

Cookies and Similar Technologies

AeroVanta, Shopify, and authorized service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for:

• Essential store and checkout functions
• Shopping cart and account functionality
• Security and fraud prevention
• Remembering language or display preferences
• Site performance and analytics
• Product personalization
• Advertising and campaign measurement

Some cookies are necessary for the Site to operate and cannot be disabled through our cookie controls. Other cookies may be optional and may require your consent depending on your location.

You may manage cookies through any cookie-preference tool displayed on the Site and through your browser settings. Blocking certain cookies may prevent portions of the Site from functioning correctly.

Your browser may provide “Do Not Track” or similar settings. Because there is no universally accepted standard for all such signals, we may not respond to every Do Not Track signal. We respond to legally recognized opt-out preference signals, such as Global Privacy Control, where required by applicable law and where the signal is properly received by our Site.

For additional information about cookies used through Shopify-powered stores, you may review Shopify’s Cookie Policy.

Marketing Communications

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message or by contacting us.

Even if you opt out of marketing, we may continue sending non-promotional communications, such as order confirmations, shipping notices, account security messages, return updates, and responses to your requests.

If AeroVanta offers SMS or telephone marketing, we will request any consent required by applicable law. Consent to receive marketing messages is not a condition of purchasing a product.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

Shopify

Our Site is hosted and supported by Shopify. Shopify processes personal information to provide ecommerce, hosting, checkout, security, analytics, and related services.

Payment Providers

We may disclose transaction and order information to payment processors, banks, card networks, fraud-prevention providers, and other companies involved in processing or authenticating payments.

Suppliers and Fulfillment Providers

We may provide necessary order information to suppliers, warehouses, fulfillment partners, and other parties involved in preparing or dispatching your order.

Where products are fulfilled by third-party suppliers, those suppliers may receive your name, delivery address, telephone number, purchased product information, and other details required to fulfill the order.

Shipping Carriers

We may disclose your delivery details and contact information to postal services, couriers, logistics providers, customs intermediaries, and tracking providers.

Technology and Professional Service Providers

We may disclose information to providers of hosting, customer support, email delivery, data storage, cybersecurity, fraud prevention, analytics, auditing, accounting, insurance, and legal services.

These parties are authorized to process information only for legitimate business purposes and subject to applicable contractual or legal requirements.

Analytics and Advertising Partners

Subject to applicable law and your privacy choices, we may disclose identifiers, device information, Site activity, or purchase-related information to analytics and advertising partners for campaign measurement, audience analysis, or personalized advertising.

Some jurisdictions may legally classify certain advertising disclosures as a “sale,” “sharing,” or use for “targeted advertising,” even when no money is exchanged.

Government and Legal Recipients

We may disclose information when we reasonably believe disclosure is necessary to comply with law, respond to lawful requests, protect the safety or rights of AeroVanta or others, investigate fraud, enforce agreements, or establish or defend legal claims.

Business Transactions

Information may be disclosed as part of a merger, financing, acquisition, restructuring, sale of assets, insolvency proceeding, or similar business transaction. Any successor may use personal information subject to this Privacy Policy or provide notice of materially different practices where required.

At Your Direction

We may disclose information when you request or authorize us to do so, such as when you select a third-party delivery, payment, or social-media service.

We do not ordinarily exchange personal information for monetary payment. However, certain uses of advertising cookies, pixels, or partner technologies may be considered a sale or sharing of personal information under some privacy laws. Eligible users may opt out as described below.

Shopify’s Role

Because AeroVanta is hosted by Shopify, personal information may be transmitted to and processed by Shopify and its service providers in countries other than your own.

Shopify may process information on our behalf to provide the store platform. Shopify may also process certain information for its own legally disclosed purposes, including providing enhanced commerce, security, analytics, or personalization features.

For more information, please review Shopify’s Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Services

The Site may contain links to websites, platforms, payment options, social networks, or services operated by third parties.

AeroVanta does not control the privacy, security, availability, or content of third-party services. Information you provide directly to a third party is governed by that party’s privacy policy and terms.

We encourage you to review the policies of each third-party service before providing personal information.

International Data Transfers

AeroVanta operates from Hong Kong, while Shopify, suppliers, payment providers, shipping carriers, and other service providers may process information in the United States, Canada, Hong Kong, or other countries.

As a result, your personal information may be transferred to and processed outside your country or region. Privacy and government-access laws in those locations may differ from the laws where you reside.

Where applicable law requires transfer safeguards, we or our service providers may rely on adequacy decisions, approved contractual clauses, consent, or another recognized legal transfer mechanism.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining order records
• Providing customer support
• Handling returns, refunds, warranties, and disputes
• Meeting tax, accounting, customs, and legal obligations
• Preventing fraud and abuse
• Enforcing agreements and protecting legal rights
• Maintaining security and operational records

The applicable retention period depends on the type of information, the nature of our relationship with you, legal requirements, operational needs, and whether information is required for an existing or anticipated dispute.

When information is no longer reasonably required, we may delete, anonymize, or securely isolate it, subject to legal and technical limitations. Backup copies may remain temporarily until they are overwritten or securely deleted through ordinary system processes.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online store, transmission method, database, or storage system can be guaranteed to be completely secure. You provide information through the Internet at your own risk.

You are responsible for protecting your account credentials and for promptly notifying us if you believe your account or personal information has been compromised.

If a data-security incident occurs, we will investigate and provide any notices required by applicable law.

Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Confirm whether we process your personal information
• Request access to personal information we hold about you
• Request information about the categories, sources, purposes, and recipients of personal information
• Request correction of inaccurate personal information
• Request deletion of personal information
• Request a portable copy of certain personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain sales or sharing of personal information
• Opt out of targeted or cross-context behavioral advertising
• Limit certain uses or disclosures of sensitive personal information
• Opt out of promotional communications
• Appeal the denial of a privacy request where applicable
• Lodge a complaint with an applicable privacy or data-protection authority

These rights are not absolute. We may deny or limit a request where an exception applies, such as when information is required to complete a transaction, comply with law, detect fraud, maintain security, protect legal rights, or preserve another person’s rights.

Additional information and opt-out methods may be provided on our Your Privacy Choices page.

How to Submit a Privacy Request

To exercise a privacy right, contact us using the following information:

Email: micvsoalbhalep@gmail.com
Telephone: +1 (936) 260-5549

Please use the subject line “Privacy Request” and provide:

• Your name
• The email address associated with your order or account
• Your country and state or territory of residence
• The right you wish to exercise
• Your order number, if relevant
• Sufficient information for us to locate the applicable records

Please do not email a copy of your passport, driver’s license, complete payment card number, account password, or other unnecessary sensitive information.

Verification of Requests

We may take reasonable steps to verify that you are the person whose information is involved. Verification may include matching information you provide with existing order or account records.

The level of verification will depend on the nature and sensitivity of the request. If we cannot reasonably verify a request, we may ask for additional information or deny the request as permitted by law.

We will not request more information than reasonably necessary. Requests to opt out of sale, sharing, or targeted advertising generally will not require identity verification beyond what is reasonably needed to process the request.

Authorized Agents

Where permitted by law, you may authorize another person to submit a request on your behalf.

We may request evidence that the agent has authority to act for you and may contact you directly to confirm the request. We will not require direct confirmation where applicable law provides otherwise, such as when an agent holds a valid legal power of attorney.

Global Privacy Control

Where required by applicable law, we treat a recognized Global Privacy Control signal received by the Site as a request to opt out of legally defined sale or sharing for the browser or device transmitting the signal.

If you are signed in and applicable law or available technology allows us to associate the signal with your account, we may apply the preference more broadly. Otherwise, the preference may apply only to the specific browser or device.

You may need to repeat your choice when using another browser or device or after deleting cookies.

Non-Discrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Exercising a privacy right will not result in denial of products, different prices, or a lower quality of service except where a difference is reasonably related to the value of information, is permitted by law, or is necessary to honor your request.

Children’s Privacy

The Services are intended for a general audience and are not directed to children under 13 years of age or a higher minimum age required by applicable local law.

We do not knowingly collect personal information directly from children below the applicable minimum age. We also do not knowingly sell or share, as those terms are defined by applicable privacy laws, personal information belonging to individuals under 16 years of age.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us. We will take reasonable steps to investigate and delete the information where required.

Complaints and Appeals

If you have concerns about how we process personal information, please contact us first so that we can review the matter.

If we deny a privacy request and applicable law provides a right to appeal, you may submit an appeal by emailing micvsoalbhalep@gmail.com with the subject line “Privacy Request Appeal.”

You may also have the right to complain to the privacy or data-protection regulator in your jurisdiction. Hong Kong residents may contact the Office of the Privacy Commissioner for Personal Data. Residents of other jurisdictions may contact their applicable supervisory authority, attorney general, or privacy regulator.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, legal obligations, service providers, or business operations.

The revised policy will be posted on this page with a new “Last Updated” date. Where required by law, we will provide additional notice or request consent before materially different processing begins.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or AeroVanta’s privacy practices, contact us at:

AeroVanta
Website: https://aerovanta.us
Email: micvsoalbhalep@gmail.com
Telephone: +1 (936) 260-5549
Business Contact Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This is AeroVanta’s business contact address and is not automatically an authorized product-return address. Please contact us and follow the Return & Refund Policy before sending a return.